A cremation partner your clients will thank you for
When a family loses a pet, they ask you what to do next. Pet Farewell gives your clinic a documented chain of care, reliable collection runs, and a service you can recommend without a second thought.
How coordination works
You hand them our card or call us together. We take it from there - no paperwork for your front desk.
Daily or on-call runs. Your pet patients are ID-tagged at pickup, in front of staff, with the tag number logged to the booking.
One pet, one chamber, two-person verification. Families can call us directly for updates at any point.
Back to your clinic on the next run, or hand-delivered to the family - sealed, tagged, and certificated.
Scheduled runs across metro Sydney, Geelong and partner regions - plus on-call pickup for urgent cases, including after hours. Refrigerated transport, respectful handling in front of staff and clients.
Ashes return on our next clinic run - usually within 5 working days - sealed, tagged, and certificated. Or we deliver directly to the family's door if they prefer.
The full chain of care →NSW, VIC and QLD as standard; SA, WA and TAS by arrangement. Check whether your clinic's suburb is on a scheduled run.
Check your suburb →Why clinics refer to us
"Families come back and thank us for the referral. The tag-number SMS means we can answer 'where is my pet?' with certainty."
Register your clinic
Call the clinic line and we'll set up collection schedules, pricing sheets, and consult-room materials - it takes one conversation.
The clinic line is answered 24/7: 0478 097 537
Tell us your clinic name, suburb and the best contact, and we'll come back within one business day with collection schedules and a pricing sheet for your front desk.
Call the clinic lineWhat we know about the providers you refer to
We surveyed 100 Australian pet cremation providers and read 938 reviews of them. If your clinic hands out a brochure, this is the market that brochure sits in.
| What we counted | Number | Why it matters to a clinic |
|---|---|---|
| Providers | 100 | 76 run from their own facility; the rest are collection services. |
| Publishing a cremation price | 36 | Your client cannot compare what they cannot see, so they take the brochure. |
| Advertising after-hours collection | 15 | The gap that lands back on your after-hours line. |
| Reviews describing a provider going silent | 10 | When a provider stops answering, the client rings the clinic instead. |
187 business listings reviewed and 938 reviews classified, 2026-08-30. Counts, not rates: Google chooses which reviews it shows. How we collected this.
The four questions worth putting to any provider you refer to
We classified 938 Google reviews of Australian pet cremation providers. The most common complaint is not the price. It is the pet or the family was handled without care, in 17 of them.
| What went wrong | Reviews | What to ask, because of it |
|---|---|---|
| The pet or the family was handled without care | 17 | Who physically collects my pet, and will the same person hand the ashes back? |
| The urn, engraving or paw print came back wrong | 14 | If the paw print or the engraving comes back wrong, what happens? |
| The business went silent | 10 | What day will you call me, and what is the number that reaches a human? |
| The family doubted whose ashes came back | 5 | What identifies my pet at every step, and can I see that record? |
938 reviews classified. Google reviews of the Australian pet cremation providers in our survey, each read and sorted into the one main thing that went wrong. Surveyed 30 August 2026. Google decides which reviews it shows, so these are counts of the reviews we hold. They are not rates, and they do not tell you how often Australian cremations go wrong. How we collected this.